hey all,
has else had problems getting adobe honor post-announce upgrades? purchased 3 creative suite cs3 packages work within week of when cs4 released , entitled upgrades per adobe's policy. upgrades being handled (what appears be) international outsourced office - perhaps broken chain, but...
(sorry long narrative. @ least worth laugh.)
my initial contact in november suggested smooth transition: online support ticket followed in few days phone contact. phone call took quite bit of time reciting multiple serial numbers , addresses etc. figured worth it. upgrades "approved" , told package.
after month (now late january) - no software. posted query online ticket time no follow-up phone contact. after weeks made call , asked go thru exact same routine had done month earlier. again request approved.
again waited - no software. again (febuary) wrote , called. , again asked go thru same routine. time after that... not approved. asked speak supervisor , put on hold. after ten minutes on hold hung on. @ point quite frustrated , left angry note on online ticket. no adobe customer support followed serious complaint.
today e-mail saying upgrade approved (?). given fedex tracking number. first thing see not going adress on company's invoice - going old address hasn't been associated adobe account in months (and @ haven't lived in 2 years.) go track shippment hoping divert , discover shipped on january 6th. huh? , w/o signature requirements!
certainly multi-thousand dollar upgrade shipment lost. more perplexing fact shipped when made last phone contact , made go thru great hassle.
so question community whether others being denied upgrade promised? or has adobe chosen such shabby customer service outlet being disrespected company many of have supported on decade? hope experience unique. put in perspective, of late have had better experience microsoft customer service.
has else had problems getting adobe honor post-announce upgrades? purchased 3 creative suite cs3 packages work within week of when cs4 released , entitled upgrades per adobe's policy. upgrades being handled (what appears be) international outsourced office - perhaps broken chain, but...
(sorry long narrative. @ least worth laugh.)
my initial contact in november suggested smooth transition: online support ticket followed in few days phone contact. phone call took quite bit of time reciting multiple serial numbers , addresses etc. figured worth it. upgrades "approved" , told package.
after month (now late january) - no software. posted query online ticket time no follow-up phone contact. after weeks made call , asked go thru exact same routine had done month earlier. again request approved.
again waited - no software. again (febuary) wrote , called. , again asked go thru same routine. time after that... not approved. asked speak supervisor , put on hold. after ten minutes on hold hung on. @ point quite frustrated , left angry note on online ticket. no adobe customer support followed serious complaint.
today e-mail saying upgrade approved (?). given fedex tracking number. first thing see not going adress on company's invoice - going old address hasn't been associated adobe account in months (and @ haven't lived in 2 years.) go track shippment hoping divert , discover shipped on january 6th. huh? , w/o signature requirements!
certainly multi-thousand dollar upgrade shipment lost. more perplexing fact shipped when made last phone contact , made go thru great hassle.
so question community whether others being denied upgrade promised? or has adobe chosen such shabby customer service outlet being disrespected company many of have supported on decade? hope experience unique. put in perspective, of late have had better experience microsoft customer service.
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